Privacy Policy

Information we collect

Information you provide

• Contact form submissions: When you fill out the contact form on our website, we collect your name, email address, phone number, and message content.
• Appointment information: When you schedule a consultation or SMP session, we collect your name, contact details, and relevant medical history as disclosed during your consultation.
• Consent forms: Prior to treatment, we collect your signature, medical disclosures, and acknowledgments on our informed consent form.

Information collected automatically

• Website usage data: Our website may collect standard technical information such as your IP address, browser type, device type, pages visited, and referring URL. This data is collected through our hosting provider (Netlify) for basic site functionality and analytics.
• Cookies: Our website uses only essential cookies required for site functionality. We do not use third-party advertising cookies or tracking pixels.

How we use your information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To schedule and manage your appointments
• To provide SMP services and maintain treatment records
• To communicate with you about your treatment, aftercare instructions, and follow-up appointments
• To improve our website and services
• To comply with legal obligations, including Ohio health department regulations for body art establishments

We will never use your personal information to send unsolicited marketing communications unless you have explicitly opted in to receive them.

Data processing and third parties

• Netlify: Our website is hosted on Netlify. Contact form submissions are processed and stored through Netlify Forms. Netlify's privacy practices are governed by their own privacy policy.
• No sale of data: We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes.
• Service providers: We may share information with service providers who assist us in operating our business (e.g., payment processors), but only to the extent necessary for them to perform their services.
• Legal requirements: We may disclose your information if required by law, regulation, court order, or governmental request.

Your rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to know: You may request information about what personal data we have collected about you and how it has been used.
• Right to delete: You may request that we delete your personal information from our records, subject to certain legal exceptions (such as records required by Ohio health regulations).
• Right to opt out: You may opt out of any marketing communications at any time by contacting us directly.
• Non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us using the information provided at the bottom of this page. We will respond to your request within 30 days.

Data retention

Contact form submissions and appointment records are retained for the duration of our business relationship and as long as necessary to comply with legal obligations. Treatment records may be retained as required by Ohio health department regulations for body art establishments.

You may request deletion of your personal data at any time by contacting us. We will delete your information within 30 days of receiving your request, except where retention is required by law.

Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. Our hosting provider (Netlify) maintains industry-standard security infrastructure.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. SMP services are only available to individuals aged 18 and older.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.